Back Office Services
FedEx ISP

Last Mile Delivery - FedEx ISP

MetroMax is a FedEx ISP Last Mile Delivery provider that has grown to provide back-office support to FedEx contractors wishing to increase and/or enhance operational efficiency. We provide higher quality assistance by simplifying procedures and providing answers to challenges that ISPs face on a regular basis, all while helping to save costs by employing our BPO services.

We not only give assistance, but we also help lead ISPs through a successful FedEx journey. We have skilled and experienced managers and personnel on hand that have rebuilt and operated successful FedEx P&D businesses. Our services enable contractors to focus on their core beliefs and expand their roles and responsibilities while we manage their back office to maximize overall business success. We specialize in giving service 24 hours a day, seven days a week!!!!

Human Resources and Recruitment Support (Based on client hours of needs )

Depending on the demands, recruitment occurs all year. We manage all step of the recruiting process from start to finish, up until the applicant is delivered to you for a Road Test and your approval:

  • Candidate sourcing across all major recruitment sites
  • Screening for qualified and high-quality applicants
  • Background, Drug, and Physical Screening
  • Document Submission
  • FADV
  • E-Verify

We also help to establish and offer benefits for Employees:

  • Health Care
  • Dental
  • Vision

In addition, we assist with compliance, worker’s compensation, insurance, and document filing for reporting and record keeping.

Operations Support (Based on Client hour needs)

  • Monitor and report route performance on an hourly basis using DSW and Code.
  • Monitor Pick up times and alert BC and drivers.
  • Monitor Dot Hours of Service to maximize driver availability for scheduling.
  • Maintain a record of fleet maintenance repairs for each vehicle and enter all maintenance and pre/post trip information into the database.
  • Send an End-of-Day Report detailing route completion and outcomes.
  • 30 minute priority consultation calls regarding operations issues.
  • Weekly call sessions for follow-ups, performance reports, and implementation requests.
  • On-site management and counseling are available upon request. The duration is determined on scheduling availability (all travel and entertainment costs covered by the client).

Accounting Services (Mon - Fri 8am - 5pm)

  • Auditing books
  • Bookkeeping
  • File and maintain invoices and documents
  • Add new employees through all systems Client chooses
  • Payroll processing and special payroll requests
  • Submissions and evaluations of time cards
  • FedEx weekly settlement Audit
  • Fuel Account audits
  • Route dispatch price out for profitability
  • Handle all payments accounts for clients such as vehicle lease, fuel accounts, auto insurance, work comp, and any account needing attention.

Why Choose Us?

  • Predictable Expenses For You – An all-inclusive, Fixed Monthly Price – hire as many as drivers you want
  • Ready To Go – Our team comes ready-made with Vonage, Hellosign, etc. dedicated for you, and set up for you
  • Familiarity with FedEx Processes – Hands-on experience in running FedEx ISP Operations, ex-FADV experts, ready to hit the ground running
  • Improved Candidate Communications – Free white-labeled software to collect driver documents from their mobiles
  • Lower Your Cost of Job Board Postings – A Free software platform for Driver Candidate Referrals
  • We are supporting 1000+ contractors across FedEx.
  • We run operations from our global delivery centers. In most cases, we have delivered savings of upwards of 40% in operating costs.
Schedule a Call

Get Started

Mail us

info@metromaxbpmservices.com

Schedule a Call

Or Fill out the form below!